Santander is one of the world's largest banks and our Nordic organization consist of more than 1200 talented colleagues in Norway, Sweden, Denmark, and Finland. We are part of the global banking group Banco Santander, which employs over 200 000 individuals and serves 150 million customers worldwide.
As an organization we are continuously changing. This makes us not just one of the biggest financial institutions in Europe, but also one of the most exciting ones to be employed in. Being agile and adaptable to new technology plays a big role in who we are and what we offer. Now, we are strengthening our pan-Nordic organization, and as a part of this journey we are hiring ServiceDesk Analysts.
If you are motivated by helping customers and are a dedicated problem solver with a passion for delivering top-notch customer support? We're excited to invite you to become a pivotal part of our team as a ServiceDesk 1st line analyst. If you thrive on assisting clients, have a keen eye for detail, and are ready to dive into the world of technical solutions, you should read further.
We are looking for several candidates in our Nordic locations; Hvidovre, Lysaker, Stavanger, Solna and Helsinki.
About the role
As a ServiceDesk Analyst, we think you have a genuine interest within IT and Technology and have general IT knowledge. As well as you enjoy developing within this field and industry.
Tasks and responsibilities in the role include:
- Be the friendly and knowledgeable voice our clients hear first, as you promptly and professionally address their technical inquiries over the phone
- Skillfully log and manage tickets, ensuring that all pertinent information is accurately captured for further analysis and resolution
- Collaborate with our onsite support teams, efficiently dispatching them to resolve issues that require hands-on assistance
- Provide initial troubleshooting steps and solutions to common technical problems, helping clients get back on track swiftly
- Positive relationships with clients by delivering exceptional customer service with each interaction
Who we look for
This role is a good match for you if you are passionate about hardware and software, enjoy working in a collaborative team environment, and are dedicated to delivering high-quality customer support.
When evaluating candidates, we will emphasize the following experience, traits and qualifications:
- Good knowledge, understanding experience with a wide variety of industry standard infrastructure hardware, tools, and software
- Proven troubleshooting skills
- High school diploma
- An easy-going, social personality with a structured and forward-thinking approach
- Service- minded
- Fluency in English and one of the Nordic languages (both written and oral)
We Offer
- An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
- A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long-lasting and impactful decisions to shape our future
- Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics
Interested
If you have the right profile and enthusiasm, please submit your application and CV as soon as possible, but no later than 29.09.2023
If you have questions, feel free to contact Trine Anette Bratland (Trine.Anette.Bratland@santanderconsumer.no) ServiceDesk Leader.